This Returns & Refunds Policy applies to eligible purchases from Logimat Solutions Pvt. Ltd. through the Logimat Kart website.
7-day return request window
An eligible return request must be raised within 7 days after delivery. Email customer care with the order number, reason, and requested resolution. Do not send an item to the registered office; an approved return address and instructions will be provided separately.
Return conditions
The product must be unused, unwashed, unworn other than a reasonable fit check, undamaged, and returned with original tags, packaging, accessories, and invoice. Footwear must be tried only on a clean surface.
Non-returnable products
For hygiene and safety, lingerie, innerwear, swimwear, cosmetics, pierced jewellery, masks, personalised items, gift cards, and products clearly marked final sale are not returnable unless damaged, defective, or incorrect when delivered.
Damaged, defective or incorrect items
Contact customer care within 48 hours of delivery with the order number and clear photographs of the item, packaging, and shipping label. Keep all packaging until the issue is resolved.
Inspection and refunds
Returned products are inspected after receipt. Approved refunds are initiated to the original payment source or another verified method agreed with the customer, generally within 5–7 business days after approval. The bank or payment provider may require additional time to credit the funds.
Exchanges
Size or colour exchanges depend on stock availability. If the requested variant is unavailable, an eligible refund or another agreed resolution will be offered.
Return support
Send requests to info@logimatkart.in. Include the order number and use the subject “Return Request” for faster routing.